Access Requirements
Presenting your Tickets
My Event is at the OVO Wembley Arena
- How do I get my ticket? (for Events at the OVO Wembley Arena)
- How do I transfer a ticket? (for Events at OVO Wembley Arena)
- What if I don't want to use AXS Mobile ID? (for Events at the OVO Wembley Arena)
- What is AXS Mobile ID? (for Events at OVO Wembley Arena)
- What if I lose my phone / run out of battery? (for Events at OVO Wembley Arena)
- What if I don't have a smartphone or can't download OVO Arena Wembley app? (for Events at the OVO Wembley Arena)
My Event is at The O2
How do I Access My Tickets?
- How do I access an AXS Mobile ID ticket? (For events at Indigo at the O2, O2, OVO Wembley Arena)
- How can I access my tickets in my Shoobs Account?
- I used an incorrect email address to make a booking so I don't have the tickets - what should I do?
- How do I change a name on my ticket?
- I need to send tickets to a different email address
- The name on the ticket is different to the person attending
Event Info
Event Cancellations, Postponements & Changes
Your Shoobs Account
Refunds and Ticket Protection
- I've bought the wrong ticket - what should I do?
- How do I request a refund?
- How do I request a refund if I was refused entry?
- How do I request a refund if my event has been postponed or significantly changed?
- My booking fee has been added as credit instead of being refunded, what is this?
- What is ticket protection?