Ticketplan Cancellation Protection is available for your booking, and this will protect you against cancellation resulting from the following:
• Unexpected disruption of the public transport network
• The death, accident, or illness happening to you, a member of your immediate family or any person(s) in the group due to attend the booked event with you
• The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event
• Jury service
• Burglary or fire at your residence 48 hours prior to the event
• Being summoned to appear at Court as a witness
• As a member of the armed forces being posted abroad and/or having leave withdrawn unexpectedly
• Adverse weather including snow, frost, fog or storm where the Police service or other Government agency have issued warnings not to travel.
Full details are included in the TicketPlan terms and conditions.
Following an end to Covid-19 restrictions in the UK from 1st April 2022, an update on their Covid-19 policy is here.
Just an fyi, TicketPlan is a 3rd party organisation and isn't managed by us, so for any updates on your claim you would have to contact them. When you make a claim they usually email you back with their contact details, so please double check 👀 your junk/spam mail for their email.
Otherwise, you can contact them for an update via refunds@ticketplangroup.com.