If the reason for your refund request is not covered by the standard Shoobs Refund Policy but you added Ticket Protection to your booking, you can request a refund by completing TicketPlan's Refund Application Form directly on their website.
Please note that TicketPlan is a third-party organisation and isn't managed by Shoobs. As this is the case, we are not involved with their refund application process.
However, you can contact TicketPlan directly via their email (refunds@ticketplangroup.com) if you have any questions or need any help.