We're always happy to help you with any queries you have 😊 and below are the best ways to resolve queries or get in touch.
FAQ's
First things first, we strongly recommend that you check out our FAQs here!
It's the quickest way (yes, it really is 😅) to get the help you need for most queries. From refunds to understanding your account, accessing your ticket etc, our FAQs are the place to go.
If you're an Event-Goer check out here!
If you're an Event Organiser check out here!
Submit a Query
If you really can't find an answer to your query, we've got you 💪🏾
Get in touch with us here, and we'll be in touch with you within 1-2 working days!
Deleting an account
We hate goodbyes 😩 so it's always sad to find out you want to close your Shoobs account.
To process this, please get in touch with us here.
We'll be in touch with you within 1-3 working days to confirm that your account is no longer active.
When your account is closed, you'll no longer be able to access* your Shoobs account, purchase information or the Shoobs Organiser App.
*Past purchase data will need to be retained for data monitoring purposes.