Customers will be notified about most changes made to an event.
We are automatically notified when a change has been made.
For significant changes, such as the start date, venue, age requirement or timings that affect the nature of the event (such as a day event being changed to a club night), we will then go on to send an event detail change notification email to all customers that have a current booking.
Please note that customers can request a refund if there has been a significant change to the event.
For minor changes, such as the start or end time being adjusted no more than 2 hours, or the last entry time change being brought forward (e.g. 11pm to 10pm), we will send an event detail change notification email to customers but without including information about requesting a refund.
For changes that benefit the customer, such as the last entry time being changed to later (e.g. from 1am to 2am) or the event duration being extended, we still get notified but we currently don't send an event detail change notification email to customers.
If customers do request refunds, we shall process this accordingly and this will be removed from your ticket list.
This will show in the GUEST sales section under 'Cancelled'.
To access this
- Login to your Organiser account, go to your Dashboard
- Click MY EVENTS, click GUESTS and you will see Cancelled Tickets.