Please follow the steps below on how to create an event on Shoobs (make sure that you have created an organiser account first (check out this article on how to do this):
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Click 'Create Event'.
ℹ️ You will see a system message asking you to complete our verification form - let's come back to this after.
📝 BASIC DETAILS
Let your customers know what your event is about! -
Put the name of your event in the 'Event Title' field.
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Put the information about your event in the 'Description' field.
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Select the date and time for when your event starts and ends in the 'Event Starts' and 'Event Ends' fields, respectively.
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Using the same functionality as above, select the date and time for when ticket sales need to close (i.e. customers can no longer buy tickets for your event).
ℹ️ You will see a system message about this update overriding whatever setting was already in place for the ticket types - you don't need to worry about this as you have not created your ticket types yet.
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Select the kind of event experience that will be offered in the 'Event Category' field.
ℹ️ Please make sure the option you select accurately reflects the kind of experience customers would expect based on the category options - this is also important from a customer discoverability and marketing angle.
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Created events will be made public by default (i.e. will appear on the website/searches). If your event is private (i.e. customers can only buy tickets via a sent link), you can hide it by toggling the privacy settings. Select 'private' for the 'Privacy' field and check the box for the 'Hide from subdomain field.
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Select the minimum age/dress code requirement by using the drop-down menu in the 'Age' and 'Dress Code'/'Shoe Type' fields, respectively.
🚨To prevent customers from being refused entry, your event's venue's age and dress policy must take priority over any personal preference unless you have already made an agreement directly with the venue.
Additionally, specify if Hats and Denim are accepted. -
Select the date and time for the last entry in the 'Last Entry' field.
🚨To prevent customers from being refused entry, your event's venue's last entry policy must take priority over any personal preference unless you have already made an agreement directly with the venue.
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Created events will show that a 'Government Photo ID' is required term to enter the event by default. We recommend keeping this as yes, but you change it by toggling the setting.
Click 'Next'.
🪩 VENUE
This section shows you how to add the event where your event is taking place. -
Put the city where your event is taking place in the 'Venue City' field.
ℹ️ Customers can search events by location. -
Put the name of the venue in the 'Venue Name' field - a drop-down menu with pre-populated options will show. Review the venue's full address to ensure it's correct then select it.
🚨 Your event should already be confirmed with the venue beforehand and please double-check that the correct venue has been selected.
Click 'Next'.
🎶 GENRE, ARTISTS and ROOMS
This section will show you how to add more information about the music by adding artists and genres. Setting your event up will allow customers to search for it more effectively. -
Click '+Add Rooms, Artists & Genres'.
ℹ️ Customers can search events by genre (if your event is unrelated to music, skip this step).
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Put the room name in the 'Room Name' field.
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Select the relevant genres for this room in the 'Room Genres' field.
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Put the name of the artist in the 'Artist's Name' field - a drop-down menu with pre-populated options will show. Review the photo to ensure it's correct then select it.
🚨 If your event category falls under live music or festivals, ONLY select artists who are performing live. For clubbing, select artists in which their songs will be played by the DJ throughout the night.
This is what will show after you have successfully added a room/artists:
This is what will show on the event page (from the customer's view):
Click 'Next'.
🎟 TICKETS
This section will show you how to add tickets to your event. The tickets you create can be selected by customers before they start the checkout process to make their payment.
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Click '+ Add another ticket type'.
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Select the ticket type in the 'Ticket Type' field.
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Put the name of the ticket in the 'Ticket Title' field.
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Put the price of the face value ticket in the 'Ticket Type Price' field.
🚨 This is how much the customer will be charged per ticket. Double, triple, quadruple-check that this is correct. -
Put information about the ticket type in the 'Ticket Description' field (optional).
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Using the same functionality to set the start/end time of the event, select the same for when ticket sales start and close in the 'Ticket Sales Starts' and 'Ticket Sales Ends' fields, respectively.
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Put the quantity for how many tickets are available for customers to buy in the 'Available Ticket Type Quantity' field and add a maximum amount each customer can buy at a time in the 'Max. tickets per user' field.
ℹ️ Please note that the ticket quantity you put is only applicable to the specific ticket type and not for the entire event.
🚨To prevent customers from being refused entry due to overcapacity, your event's venue's capacity must be taken into consideration when deciding quantity. Event capacity should also be based on the rooms/sections you have booked if you're not using the whole venue space.
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Put extra information about the ticket type event in the 'Extra information to be printed on the e-ticket' field.
Click 'Next'.
📸 POSTER
This section will show you how to add photos to your event page. The cover photo is the background image for when customers are already viewing your event page and the poster is what show to customers when they are searching for events. -
Upload an image for the event's poster and cover - click '+ Upload Image'.
After the image has been uploaded, it will show like this:
On the event page, it will show like this:
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Click 'Preview & Publish'.
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Once you're happy with everything, click 'PUBLISH'.
ℹ️ If you need to go back and edit something, click 'EDIT'. -
Click 'CONFIRM' for all three items.
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Click 'SUBMIT EVENT' for all three items.
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Click 'Okay'.
ℹ️ Please note that your event will be published immediately and customers can start buying tickets. You do not need to wait 24 hours to start your ticket sales!
If we have any questions about your event, we'll follow up via email.
